Our
Privacy Policy
We value your privacy
We value your privacy
At LocalBuka, we treat your personal information as private and confidential. We are dedicated to protecting your privacy and providing you with the highest level of security at any point of interaction with us. This Privacy Policy describes what personal information we collect, what we do with it and how we protect it.
This policy (together with our Terms and Conditions) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Kindly read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By continuing to visit our applications and website and other LocalBuka customer touchpoint, you accept and consent to the practices described in this policy.
1.0. Your Privacy Rights
1.1. You have certain rights available to you, these include
I. The right to access your personal information held by us. Your right of access can be exercised by sending an email to [email protected]
II. The right to rectify inaccurate or incomplete information.
III. withdraw consent for processing in cases where consent has previously been given.
IV. restrict or object to processing of your personal data. We might continue to process your data if there are valid legal or operational reasons
1.2. You also have the right to:
I. Request that your personal data be made available to you in a common electronic format and/or request that such data be sent to a third party.
II. Request that your information be erased. We might continue to retain such data if there are valid legal, regulatory or operational reasons.
2.0. Consent
2.1. You accept this Privacy Policy when you sign up for, access, or use our services, content, features, technologies or functions offered on our LocalBuka platforms, all related sites, applications, and services (collectively known as “LocalBuka” or the “Platform) This Policy governs the use of the LocalBuka’s platforms by registered and non-registered users, unless otherwise agreed through a written contract. Note that we may amend this Privacy Policy at any time (and without recourse to you) by posting a revised version on our Platform and/or through email notification. The revised version will be effective seven (7) days after posting or any other date as may be communicated by us.
3.0. Your Personal Information
3.1. When you use LocalBuka platforms either as a registered or non-registered user, we collect information sent to us by your computer, mobile phone, or any other electronic access devices. The information shall be collected automatically and shall include but not limited to data about the pages on the Platform which you access, your computer IP address, device ID or unique identifier, device type, geo-location information, computer and connection information, mobile network information, statistics on page views, traffic to and from the sites, referral Uniform Resource Locator (URL), ad data, and standard web log data.
3.2. We may also collect information you directly provide to us including but not limited to information on web forms, account update information and correspondence with LocalBuka support services. We also collect information about your transactions and your activities. In addition, we collect your contact information such as; name, address, phone number, email, etc. We also collect your bank account name and numbers and these may be linked to your LocalBuka profile, where applicable. Information obtained through survey responses, telephone conversations, user enquiries and other means may also be collected and used by us.
3.3. We may also use information provided by third parties like social media sites and verification agencies. Information about you which are provided by you or any person to other websites or platforms are not controlled by LocalBuka, and we are therefore not liable for how they use it.
3.4. If the information you have availed us is wrong, you may put in a request to update it quickly or to delete it – unless we have to keep that information for legitimate business or legal purposes, and when responding to a request to update your personal information, we may ask you to verify your identity before we can act on the request. We may reject requests that are unreasonably repetitive, require disproportionate technical effort (for example, developing a new system or fundamentally changing an existing practice), risk the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup systems). Where we can provide information access and correction, we will do so for free, except where it would require a disproportionate effort. We aim to maintain our services in a manner that protects information from accidental or malicious destruction. Because of this, after you delete information from our services, we may not immediately delete residual copies from our active servers and may not remove information from our backup systems.
3.5. You can also let us know if you feel that your personal information is being processed in any way otherwise than how you gave consent to it being used. We will take reasonable steps to ensure that your personal information is processed in the manner in which you have consented to it, or we may delete it based on your instruction. However, we may not accede to your request if it is unrealistic, impractical and/or inimical to our compliance with applicable regulation or laws.
4.0. What we do with your personal information
4.1. Our purpose for collecting your personal information is to give you a satisfactory, efficient, enjoyable and secure customer experience. We may use your information to:
I. Process transactions, and send notices about your transactions to requisite parties;
II. Verify your identity;
III. Resolve disputes, collect fees, and troubleshoot problems;
IV. Manage risk, or detect, prevent, and/or remediate fraud or other potentially prohibited or illegal activities;
V. Detect, prevent or remediate violations of policies or applicable user agreements;
VI. Improve our Services by implementing aggregate user preferences;
VII. Measure performance of our Services and improve content, technology and layout;
VIII. Manage and protect our information technology infrastructure;
IX. Contact you at any time through your provided telephone number, email address or other contact details;
X. Notify you about your account/Profile
XI. Troubleshoot problems with your account,
XII. Resolve a dispute, collect fees or monies owed,
XIII. Poll your opinions through surveys or questionnaires,
XIV. Enforce our policy, or as otherwise necessary to service your account,
XV. we may contact you through information provided.
XVI. Notify you of new services and/or offerings; or any enhancements/amendments to existing services and/or offerings.
XVII. If peradventure we intend to process your personal information for any purpose other than those listed in this policy, we shall furnish you with requisite information on the further processing and seek your consent before the processing commences.
5.0. Information we share
5.1. We may share the information about you and your dealings with us, to the extent permitted by law, with the following;
I. Regulators/Supervisors, Government Agencies/courts - It may be necessary by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence for LocalBuka to disclose your personal information. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate;
II. External Auditors;
III. LocalBuka’s staff;
IV. LocalBuka’s strategic partners/service providers – for the purpose of improving and providing our products and services to you. Your Personal information will not be shared with third parties for their marketing purposes.
6.0. Cookies
6.1. Cookies are small files placed on your computer's hard drive that enables the platform or website to identify your computer as you view different pages. Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. Like most interactive websites, and online platforms, LocalBuka platforms uses cookies to enable the tracking of your activity for the duration of a session. We use only encrypted session cookies which are erased either after a predefined timeout period or once the user logs out of the platform and closes the browser. Session cookies do not collect information from the user's computer. They will typically store information in the form of a session identification that does not personally identify the user.
6.2. Be notified that we do not have access or control over the cookies of our partners, affiliates, advisors and service providers. We are therefore not responsible for their use of their cookies.
6.3. Necessary cookies enable core functionality such as security, network management, and accessibility. You may disable these by changing your browser settings, but this may affect how the website functions.
7.0. How we protect your personal information
7.1. We store and process your personal information on our computers in Nigeria, Africa and elsewhere in the world where our facilities are located. Data protection laws vary among countries, with some providing more protection than others. Regardless of where your information is processed, we apply the same protections described in this policy. You have a right (upon your request) to be informed of the appropriate safeguards for data protection in the foreign country.
7.2. We protect your information using physical, technical, and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration. Some of the safeguards we use are firewalls and data encryption, pseudonymization, physical access controls to our data centers, and information access authorization controls.
7.3. Furthermore, in the event of an actual or suspected breach of your personal information, destruction, loss, alteration, unauthorized disclosure of, or access to your data we will inform you as well as use our best effort to remedy the breach immediately we report or discover the breach. We would also report to a data protection regulator where it could have a detrimental impact on your data i.e. the Nigerian Data Protection Commission (NDPC) 72 hours after we discover the breach.
8.0. Access to your data
8.1. If you are a registered user on LocalBuka, you may access your personal information using your secure login credentials to access the relevant system features for such purpose. If you are a non-registered user, you may request for your personal information by sending an email to [email protected].
8.2. This information should only be used for your own purposes and not to circumvent the platform, or to be distributed to other parties who may use such information to the disadvantage of LocalBuka.
8.3. You will be able to access reports of your previous transactions up to seven years after the transaction date, subject to a continuous period of use. The applicability of the seven-year period will re-commence if there has been a break in use for a period of more than three months. LocalBuka will advise you on any applicable fees to request access to data in such events.
8.4. You have the right to request that we stop using your data or return your data to you, or transmit the data directly to another data controller. The withdrawal of your consent at any time shall not affect the lawfulness of the processing based on your consent before its withdrawal. In the event you intend to exercise your right in this regard, kindly notify us through [email protected] and your request shall be treated promptly.
9.0. How we share your information with other relevant parties
9.1. During your transaction, we may provide the corresponding party i.e. advisors with information such as your name, account identification details, contact details, shipping and billing address, or other information needed to promote the integrity and security of the transaction. We may also provide details of unsuccessful transactions.
9.2. You accept that your pictures and testimonials on all social media platforms about LocalBuka can be used for limited promotional purposes by LocalBuka or its agents. This does not include your trademark or copyright protected materials.
9.3. From time to time we may send you relevant information such as updates, new functionalities, tips on how to use best enjoy our services and new service offerings.
9.4. Be notified that we may also share your personal information in compliance with local or international regulatory demands, with fraud prevention and risk management agencies, with our service providers or in compliance with a court order.
10.0. Security
10.1. We will always hold your information securely. To prevent unauthorized access to your information, we have implemented controls and security safeguards at technical and operational levels. This site uses Secure Sockets Layer/Transport Layer Security (SSL/TLS) to ensure secure transmission of your personal data. You should see the padlock symbol in your URL address bar when accessing the site. The URL address will also start with “https://” depicting a secure webpage. SSL applies encryption between two points such as your personal computer (PC) or any other electronic device used by you to access LocalBuka, and the connecting server. Any data transmitted during the session will be encrypted before transmission and decrypted at the receiving end. This is to ensure that data cannot be read during transmission.
11.0. Data Confidentiality Right
11.1. Your information is regarded as confidential and will not be divulged to any third party except after your consent has been validly obtained or under legal and/or regulatory conditions. You have the right to place a request for copies of all information we keep on you, provided that you give us reasonable notice of such a request in writing.
11.2. While LocalBuka is responsible for safeguarding the information entrusted to us, your role in fulfilling confidentiality duties includes but is not limited to adopting and enforcing appropriate security measures such as non-sharing of passwords and other platform login or transaction authentication details. You are ultimately responsible for the security of your platform login and transaction authentication details.
12.0. Links to other websites
12.1. Please note that LocalBuka is not responsible for, and has no control over third party websites. We do not monitor or review the content of other parties’ websites which are linked from this website. Opinions expressed or materials appearing on such websites are not necessarily shared or endorsed by us, and LocalBuka should not be regarded as the publisher of such opinions or materials, and you agree that we shall not be liable for any liability arising from your interpretation of any information on any third-party website linked to LocalBuka.
12.2. Please be informed that we are not responsible for the privacy practices, or content of any third-party sites and we encourage our users to read the privacy statements of these third-party sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to it. LocalBuka will not accept any responsibility for any loss and/or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of your personal information.
12.3. We reserve the right to modify our Policy at any time and without any prior notice to you. Ensure you check this Policy regularly to stay updated with any amendment and understand how we use your information.
13.0. Limitation of Liability
13.1. LocalBuka will not be liable for loss of income, profits, business, opportunity, goodwill, contracts or any indirect, special, incidental or consequential damages arising out of or in connection with our Service, any computation or failed transaction on LocalBuka arising out of any breach of this Policy.
13.2. We will not be liable for any loss or damage arising as a result of unauthorized access to the Service if (a) you intentionally or negligently fail to take reasonable precautions to protect your security, access codes, login details or any device used to access the Service, (b) you failed to promptly notify us that the Service was being accessed in an unauthorized way after becoming aware of it, or (c) you acted fraudulently.
13.3. Our liability to you or any third party in any circumstance of proven liability by us, shall not exceed the fees paid to us in respect of the specific transaction that gave rise to the claim or liability, unless otherwise specified by a court of competent jurisdiction.
13.4. Notwithstanding any provision in clauses 12.1, 12.2 and 12.3, limitation of liability shall not apply if we breach any provision of the Nigerian Data Protection Act (“NDPA”).
14.0. Queries and Questions
15.1. You have the right to request that we stop using your data or return your data to you. In the event you intend to exercise your right in this regard, kindly notify us via [email protected] and your request shall be treated promptly.
15.2. Any other complaints, questions, comments and requests regarding this privacy policy are welcomed and should be addressed to [email protected] and where your complaints are not sufficiently addressed, you may lodge a complaint with a relevant data protection authority.
CONTACT US
Email address: [email protected]
